Cleaning

• Vacuum regularly using strong suction and brushing to lift dirt from the woven surface.
• Treat spills and stains promptly by blotting or gently brushing—never scrub aggressively.
• Use approved general spot cleaners as needed and always blot dry.
• Periodic deep cleaning with extraction and mechanical agitation is recommended for high-traffic areas.
• Avoid wet mopping, which can push moisture and soil deeper into the weave.
• Do not use acetone, Pine-Sol®, citrus-based cleaners, or harsh solvents.
  

Care

• Designed as a textured woven surface—maintain like a piled floor covering, not a smooth floor.
• Cleaning frequency should reflect traffic levels and soil exposure.
• Use walk-off mats to reduce tracked-in dirt and debris.
• Choose wide, hard-surface casters and chair pads to protect seams and joints.
• Use plastic or metal furniture glides with rounded edges to distribute weight evenly.
• Avoid rubber-backed pads, rubber casters, or rubber furniture feet, which may cause discoloration.
• Do not apply sealers, waxes, stain repellents, or topical treatments unless specifically recommended.
  

For complete cleaning methods, equipment recommendations, and stain-specific guidance, view the full care instructions here.

Tiles + Planks

• Acclimate products for 48 hours at 68–75°F before installation 
• Inspect all materials prior to install; do not install defective products 
• Subfloors must be clean, dry, smooth, and level 
• Remove dust, oils, wax, old adhesives, and debris 
• Concrete must be fully cured and tested for moisture and pH 
• Use primers, sealers, and moisture barriers as required 
• Approved for use over concrete, wood, and other stable subfloors when properly prepared 
• Radiant-heated floors are acceptable if temperature does not exceed 85°F (turn off during install) 
• Install using direct glue-down only with full-spread, Chilewich-approved adhesive 
• Mix tiles/planks from multiple boxes for best visual consistency 
• Roll flooring after installation to ensure full adhesion 
• Protect flooring during construction; dragging heavy objects may cause damage 
• Allow 24 hours before regular foot traffic 
• Use only Chilewich-approved adhesives and primers to maintain warranty 

For additional information, please click here.

Rolls

• Acclimate rolls for 48 hours at 68–75°F before installation 
• Inspect materials prior to install; do not install defective product 
• Subfloor must be clean, dry, smooth, and level 
• Test concrete for moisture and pH and remediate if needed 
• Install using direct glue-down only with Chilewich-approved, full-spread adhesive 
• Seams will be visible—plan layout carefully and trim edges for straight seams 
• Roll flooring after installation to ensure full adhesion 
• Allow 24 hours before regular foot traffic 

For additional information, please click here.