Below you will find important information in regard to the care and maintenance of your Chilewich products. If you have other questions or concerns about our products, please do not hesitate to get in touch with our customer service team at customerservice@chilewich.com.
Your rug is best suited to dry surfaces. It may be used on floors with radiant heating, provided that the floor temperature does not exceed 85°F/30°C. It is woven with fade-resistant TerraStrand yarns, but, like all textiles, it may fade when placed in direct sunlight for extended periods.
Do not place objects made of rubber (including rubber castors) on your rug, as they can cause discoloration.When placed upon a textured surface, the latex backing may become abraded. This will not affect the woven face of the textile or its performance. To prevent abrasion of the backing, a rug pad may be used.
Occasionally lift and air out your rug, which allows it, and the surface on which it sits, to ventilate and stay dry.
When moving or storing, roll up your rug with the woven surface facing outwards and tie loosely. In case of creasing, steam using a handheld garment steamer on the lowest heat setting.
Cleaning is easy. To remove loose dirt and debris, sweep, vacuum, or shake out.
In case of spills, blot quickly with a damp, lint-free cloth. Persistent stains may be treated with spot cleaner and wiped with a cloth. If needed, follow with a residential carpet cleaner or mop the surface.
After cleaning, lift your rug and clean the floor. Allow both the rug and floor to dry completely before replacing.
For deep cleaning, we recommend hot water extraction with mechanical brushing using equipment such as the Rug Doctor Deep Carpet Cleaner, Rug Doctor Mighty Pro X3, or Bissell Big Green Deep Cleaning Machine.
Do not clean with acetone, Pine-Sol, or citrus-based cleaning agents, as they can cause degradation and/or discoloration.
Do not machine wash or iron.
Your Shag mat is best suited to dry surfaces. It may be used on floors with radiant heating, provided that the floor temperature does not exceed 85°F/30°C. It is tufted with fade-resistant TerraStrand yarns, but, like all textiles, it may fade when placed in direct sunlight for extended periods.
Do not place your Shag mat on top of rubber or artificial decking material, and do not place objects made of rubber on your mat, as discoloration may occur.
Occasionally lift and air out your Shag mat, which allows it, and the surface on which it sits, to ventilate and stay dry.
Cleaning is easy. To remove loose dirt, vacuum, shake out, or hose off and hang to dry.
In case of spills, blot quickly with a damp, lint-free cloth. Persistent stains may be treated with spot cleaner and wiped with a cloth.
To deep clean, hand wash Shag mat with water and gentle detergent, allowing it to air dry completely before replacing.
Do not clean with acetone, Pine-Sol, or citrus-based cleaning agents, as they can cause degradation and/or discoloration.
Do not machine wash.
Cleaning is easy. Simply wipe the mat with soap and water, and allow to air dry.
Mats with visible food residue can be sprayed with soapy water, scrubbed with a soft-bristle brush, or soaked in soapy water and then rinsed.
Do not clean with alcohol-based cleaning agents, as they can break down TerraStrand yarns over time.
Citrus-based cleaning agents are also not recommended, as they can cause discoloration.
Do not wash in dishwasher or washing machine. Do not iron or dry with heat. A high-temperature sanitizer may be used up to once per week.
In case of spills, especially those of tea, coffee, tomato or chili-based sauces, turmeric, or saffron, promptly wipe and scrub mat to avoid staining.
To remove stains, diluted bleach may be used. For new or lighter stains, use a 1:10 bleach solution. For set-in stains, use a 1:1 bleach solution. Spray the affected area and let dry overnight before rinsing and scrubbing the mat.
Alternatively, dish detergent solution, hydrogen peroxide, carpet stain remover, or oven cleaner may be used to remove stains.
To remove oil residue, a degreaser may be used. Apply directly to the affected area, allow cleaner to soften the residue, and then brush and blot the area to remove both the cleaner and the dissolved stain. Rinse thoroughly and allow to air dry.
If spot cleaning with a hard water cleaner or a remover of calcium, lime, and rust, do not apply directly to the affected area. Instead, apply cleaner to a cloth without saturating it and then rub into the affected area. Rinse thoroughly and allow to air dry.
Store Chilewich placemats flat.
Table runners may be rolled.
Do not store wet or allow mats to fold or crease.
In case of creasing, steam using a handheld garment steamer on the lowest heat setting.
Top layer metallic foil may be damaged if treated with rough sponges/brushes, harsh soaps or chemicals. Clean using warm water, mild soap and a clean soft sponge. Rinse well and air dry.
Avoid cleaning agents that contain bleach, ammonia, household alcohol or other harsh ingredients.
To sanitize, wipe with white vinegar and a clean non-abrasive sponge or lint-free cloth. Rinse well and air dry.
Machine washing or dishwasher use is not recommended.
To clean, simply wipe with soap, water, and a soft sponge/cloth.
Standard antibacterial cleanser can also be used. Wipe stainless steel with dry cloth and allow textile insert to air dry.
Machine washing or dishwasher use is not recommended.
Permanent stains may result when certain food or liquids are left on the textile of stainless steel napkin rings for long periods before cleaning. This is more likely to occur with lighter-colored textiles.
Do not soak for prolonged periods in hot water (maximum 160°F/70°C) or use harsh chemicals.
Occasionally lift and air out your Worktop, which allows it, and the surface on which it sits, to ventilate and stay dry.
Do not place objects made of rubber on your Worktop, as they can cause discoloration.
Cleaning is easy. Wipe face of Worktop with damp cloth, using mild detergent as needed. In case of heavy soiling, rinse Worktop with water and allow to dry before replacing.
When cleaning surface on which Worktop sits, allow surface to dry completely before replacing it.
In case of spills, blot face of Worktop with a lint-free cloth. Scrub spots and stains with medium-bristle brush after treating with spot cleaner or bleach-based cleanser. Air dry thoroughly.
For deep cleaning, we recommend hot water extraction with mechanical brushing using equipment such as the Rug Doctor Deep Carpet Cleaner, Rug Doctor Mighty Pro X3, or Bissell Big Green Deep Cleaning Machine.
Do not machine wash or iron.
When properly maintained, your Worktop will perform well outdoors. It is woven with fade-resistant TerraStrand yarns but, like all textiles, may fade when placed in full sunlight for extended periods.
Roll up Worktop with the woven side facing outward.
Do not iron. Do not machine wash.
Blot spills quickly with a lint-free cloth.
Shake out to remove dust and rinse with water to clean. Hang to air dry.
For stubborn stains, clean the fabric with a medium-bristle brush and a bleach-based cleanser. Rinse fabric with clean water and hang to air dry.
