In 2000 New York designer Sandy Chilewich introduced her first woven textiles to the international design community under the brand name "Chilewich." Each year her collection grows through her tireless experimentation and passion for different manufacturing techniques. "I am continually exploring for new materials that combine beauty and functionality and for underutilized manufacturing processes that, with design input, can be modernized," says Chilewich. To read more about the Chilewich story, click here.
Chilewich creates innovative products from their own textiles which enhance interiors. Sandy Chilewich has unquestionably redefined how the world dresses its tables and covers its floors and Chilewich now produces a growing range of products using her innovative textiles. In her tabletop collection alone, Chilewich offers over one hundred color and weave combinations, including placemats, runners, trays, napkins and napkin rings. In addition, woven floormats and indoor/outdoor shag mats are also offered. Sandy Chilewich’s husband and business partner, Joe Sultan, saw the potential for these innovative textiles for commercial use and developed the Chilewich Contract Collection featuring wall-to-wall flooring, tile flooring, wall textiles, upholstery fabric and window coverings. These designs are available for architects and designers specifying interior finishes.
The Chilewich design studio is located in New York City. All our products are made in the USA with the exception of the following designs: Linen Napkins are made in China. Manhattan Trays, Dahlia and Mod are made in Taiwan. Tulle Tech is made in Germany. Metallic Lace is made in USA of imported fabric. Raymaille Napkin Rings are made in Canada, and Stainless Steel Napkin Rings are assembled in China.
Chilewich has a commitment to improving our carbon footprint. To us, being green is not a marketing tool, but a pledge to change, that recognizes the complex interrelationships that allow our society to move forward, together. As an example, Chilewich is making a significant environmental development by replacing the petroleum-based plasticizers in our yarns with phthalate-free, renewable vegetable compounds. Plasticizers have traditionally been made from petroleum-based compounds that are used to make PVC yarns soft. No more. We call these innovative new yarns and the fabrics made from them TerraStrand™. TerraStrand™, the proprietary name for Chilewich yarns, is 100% phthalate-free and contains 25% renewable vegetable content. Every square yard of TerraStrand™ saves .02 gallons of petroleum and .41 pounds of CO2 as compared to conventional woven vinyls. TerraStrand™ will be used in over 90% of Chilewich woven products by 2015.
A trade program is available for qualified interior design professionals. You can apply here to join our program. Someone from our dedicated customer service team will review your application and respond within 48-72 business hours.
For information about becoming a Chilewich flooring dealer and purchasing Chilewich for commercial use, please visit our Contract Specifiers website.
For an overview of the Chilewich Hospitality Collection and contact information for your nearest rep, please visit our Restaurants & Hotels website.
You can sign up for our email list in the "Email Sign-Up" section at the bottom of this page.
There are two ways to unsubscribe from our email list. We recommend you click on the ""unsubscribe"" link that can be found at the bottom of any Chilewich email you have received. This will ensure that you unsubscribe and it will happen almost instantly. The second way is to email customerservice@chilewich.com and ask to be removed.
You can request a catalog from customer service at 888-851-7130 between 8:30am and 5:00pm EST Monday—Friday; or you can email customerservice@chilewich.com.
Chilewich releases two collections annually for consumers. These are launched in January/February and August/September.
Chilewich releases two collections annually for Wholesale. These are launched in January and July.
Chilewich releases one collection annually for Restaurants & Hotels in January.
Chilewich releases collections annually for A+D.
For detailed information about our privacy policy, please visit our Privacy & Terms page
Please visit our Find a Rep or Distributor page.
Interior Preservation Inc. (IPI) is an approved maintenance provider. They have a nationwide network of service providers. Please contact Tony Doria at 800-820-0008 extension 109 for a local provider.
Yes. You can find our full collection, including online exclusive designs on chilewich.com.
Yes. We offer easy customization of our tabletop products, our woven floor mats and indoor/outdoor mats. Please visit our Custom page for more information and to place your order.
Custom tabletop and woven floor mats ship within 2-3 weeks from the time your order is placed. Indoor/outdoor shag mats take about 5-6 weeks.
Yes, we do. You can order up to 6 swatches for free. Every sample after that is $1/swatch. All sample swatch orders ship free via UPS.
Please note that for some table products, like our John Derian collection, we do not provide any swatch samples.
To order samples, please select the color swatch and any size (for floor mats and shag mats) and click on the "Add Sample to Cart" button.
An "out of stock" item will be noted with a message and a restock date. You can still place an order for the item if there is a restock date. We'll ship it as soon as it is back in stock. If you have any questions about out of stock items, please contact our customer service team at 888-851-7130 between 8:30am – 5:00pm EST Monday - Friday or via email at customerservice@chilewich.com.
To apply a discount code in, enter the code in the designated field at checkout and click "Apply."
Unfortunately, at this time, we do not offer gift cards. We are working on offering these online and in-store.
We offer gift packaging for the following items: Placemats, Runners, and Coasters. We cannot gift wrap woven floor mats or indoor/outdoor shag mats.
At this time, we accept Visa, MasterCard, American Express and Discover debit and credit cards, as well as Apple Pay, Google Pay, and Paypal. We are working on accepting other forms of payment.
Once a style is discontinued, it is typically gone for good. However, older styles may still appear on our Sale page. Please sign up for our newsletter to receive updates.
In-stock items ship out of our warehouse within 24–48 hours of the order being placed. If you would like to cancel your order, please call our customer service team as soon as possible at (888) 851-7130. You will receive a full refund if your order is cancelled before it leaves our warehouse. Custom orders cannot be cancelled or returned once they've been processed.
Yes. If you aren't 100% satisfied with your product or if it arrived damaged, we're happy to take it back. Returned items must be unused, with all original labels and/or tags attached. For more details on our Return policy, please visit our Returns & Refunds page. All custom products cannot be returned or refunded. Some exclusions may apply. To exchange an item, please contact our customer service team at customerservice@chilewich.com
We recommend you use our UPS RETURNS site and follow the step-by-step instructions to returns an order. Please note that the UPS shipping fee will be deducted from your refund, which will be issued to your original method of payment within 1-2 weeks. Please refer to our Returns & Refunds page for full details.
All custom orders and discontinued items (bought during an end of season sale) are final sale and cannot be returned or exchanged. For more details on our return policy, please visit our Returns & Refunds page.
You can return eligible items within 30 days of receiving an order. Custom orders are not eligible for returns. Please visit our Returns & Refunds page for more information.
Chilewich warrants its F&B products for one (1) year after purchase against manufacturing defects that result in a deterioration of product texture or appearance. This warranty does not cover deterioration from normal wear and tear or your failure to care for Chilewich products according to our current maintenance instructions.
Yes. We have an extensive network of international distributors and sales representatives in countries around the world. Please visit our Find a Rep or Distributor page for more information.
Chilewich offers a selection ofPoPfixtures, which can be ordered and purchased for your store. Please contact your sales representative or international distributor for additional information.
There is no minimum order quantity required for customization or stock size items for F&B products.
Yes. Please visit the product detail page to order samples or contact customer service or your local representative for more information.
Yes. These products are offered through our A+D Division. For more information, please contact customer service.
Chilewich ships all orders via UPS unless otherwise requested. All orders are processed and shipped within 1-2 business days from the date your order is placed. Custom orders take longer. For more information, please visit our Shipping Policy page.
Your order should arrive within 1-6 business days, depending on the shipping method you have selected and where you are located. All orders ship from our facility in Georgia. For more information, please visit our Shipping Policy page.
A tracking number is issued when your item ships. You will receive an email from us with your tracking information. Make sure you check your spam folder in case that automatically triggered email lands there.
Yes, we ship to 27 countries outside the US.
Within the US, we ship via UPS and offer Ground, UPS Next Day Air, and UPS Second Day Air expedited shipping. We offer DHL express to all international orders. Please visit our Shipping Policy page for more details.
Payment for return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. We recommend using our UPS RETURNS site to generate your return label. If you choose to use a different method by which to return your order, we recommend tracking your package so you can ensure we receive it and can issue your refund. For more information, please visit our Returns & Refunds page.
We ship to APOs by USPS and an additional cost may apply. We do not ship to PO Boxes.
The majority of the Chilewich collection is made from woven extruded vinyl yarns in the USA. Some of our designs are made by using a molding technique with vinyl, such as Dahlia. Spun is made when liquid material is poured through tiny holes onto a moving melt and heat set. Our napkin rings are made from stainless steel and our napkin collection is made from 100% linen. Manhattan Trays are made of powder-coated metal. Our woven floormats are made from our durable signature woven vinyl textiles bonded with a flexible commercial-grade backing. Our Indoor/Outdoor Shag Mats are tufted and made from durable extruded vinyl yarns that are bonded to a vinyl backing.
Chilewich designs are durable and easy to clean. Tabletop products can be wiped clean with soap and water reducing energy and laundry costs. Flooring products can be vacuumed and mopped clean. Chilewich designs are also long-lasting. Chilewich woven vinyl products contain Microban®, antimicrobial protection. Microban® works continuously for the lifetime of the product to inhibit the growth of stain- and odor-causing bacteria, mold and mildew. Chilewich fabrics are covered by the GreenGuard® program certified by the GREENGUARD Environmental Institute, which protects human health and quality of life through the reduction of chemical exposure and improved indoor air quality. Chilewich original designs are available in a wide array of colors, styles and sizes, with suitable gift boxes, as well as custom sizes for woven floormats.
Microban® extends the life of our products and makes them easier to care for. It is approved by the Environmental Protection Agency (EPA) for use in yarn/textiles, and has a history of safe use in consumer, industrial, and medical products applications around the world. Risk assessments by scientific bodies and governmental agencies (including the EPA, FDA, and regulatory authorities in Europe and Canada) have consistently reconfirmed the safety of Microban® at the levels approved for use in consumer, industrial, and medical products. Additionally, because antimicrobial protection is built into our custom-designed yarns, using Chilewich products protected with Microban® does not result in consumer exposures or transmission directly into the environment in the way that products such as disinfectants or liquid antibacterial soaps do during use.
Yes, all Chilewich designs are protected by copyright. We vigorously pursue infringers.
We do not recommend cutting or trimming any of our products. The edges of our products are specially sealed to ensure longevity and cutting the product will compromise this important attribute. For more information about our care instructions, please visit our Care & Maintenance page.
Over time, you may notice some white threads appearing on the side of your floormat. This is a normal occurrence, inherent to the nature of woven vinyl. Simply trim these loose threads with a scissor. Trimming them will not damage the carpet or cause it to unravel. For more information about our care instructions, please visit our Care & Maintenance page.
For more information about our care instructions, please visit our Care & Maintenance page.
No. This is not recommended. For more information about our care instructions, please visit our Care & Maintenance page.
All products fade in direct sunlight. However, our products are fade resistant and will provide years of use before fading.
No.
Chilewich placemats are suitable for outdoor use. Our Shag Indoor/Outdoor Mats and Rugs are also suitable for outdoor use. For more information about our care instructions, please visit our Care & Maintenance page.
Woven floormats can be used in a bathroom or kitchen, but they are best suited to dry surfaces and should be air-dried if the backing gets wet. Do not leave on a moist surface for an extended period of time without air-drying. For more information about our care instructions, please visit our Care & Maintenance page.
Yes. Chilewich woven floormats can withstand 85°F/30°C from radiant heating systems.
The backing in your woven floor mat may react with the polyurethane in your floor coating if left unmoved for prolonged periods of time. In order to prevent such reaction, please occasionally lift, move or shake out your woven floormat.
Yes. Chilewich shag indoor/outdoor floormats are mold, mildew and chlorine resistant, making them ideal for bathrooms, outdoor terraces, pool areas and entryways. They are also good in all weather and quick to dry. For more information about our care instructions, please visit our Care & Maintenance page.
No. The majority of our placemats are made from woven textiles and thus water and other liquids can seep through them. It is always a good idea to clean up a spill quickly to avoid damage to the surface below your placemat.
We recommend using a professional installer. To find a qualified installer near you, visit the Wallcovering Installers Association database.To learn more about how to install wall textiles, please review our installation guide.
Hot objects may damage your placemat/runner. Please exercise caution and use a trivet to protect your placemat/runner from excessive heat (200°F and above).
Due to the natural bow and skew consistent with woven products, Chilewich designs may have a slightly crooked appearance on occasion. There is a 3/8” (1cm) +/- size tolerance allowed in either direction from the size as listed on the website.
It is possible to have a +/- 1/2" tolerance on all stock products manufactured by Chilewich.
Chilewich prides itself on cutting-edge design. We specialize in the manufacture of woven textile products for both residential and commercial use. Unlike many other woven tabletop and flooring products, Chilewich textiles are extremely durable, easy to maintain and can be washed with just water and bio-degradable detergents, helping to reduce energy and laundering costs while maintaining an original and sophisticated aesthetic. All Chilewich woven vinyl products also contain Microban® antimicrobial protection, which works continuously for the lifetime of the product to inhibit the growth of stain- and odor-causing bacteria, mold and mildew. Chilewich fabrics are also covered by the GreenGuard® program certified by the GREENGUARD Environmental Institute, which protects human health and quality of life through the reduction of chemical exposure and improved indoor air quality. All our products are designed from our design studio in New York City and the majority of our products are finished at our facility in Georgia. Our state-of-the-art equipment ensures that all our edges are properly sealed to avoid fraying and we also have the ability to create custom sizes and shapes. For a full overview of Chilewich Green Information, please click here.
Beginning Fall 2014 discreet, elegant labels are being attached more permanently to most Chilewich tabletop weaves. The label appears on one side only so you can set the table with the label face up or down. These new labels are applied with ultrasonic welding and are intended to be permanent. Please note, not all weaves will have permanent labelling. For more information you can also contact customer service at 888-851-7130 between 8:30am – 5:00pm EST Monday – Friday, or email customerservice@chilewich.com.
Tray Liners are an example of Chilewich's custom capabilities. We can work with almost any service tray to develop liners that meet your specifications. Please contact customer service for more information.
One – two years if properly cared for and depending on the intensity and frequency of use.
The A+D division offersBioFelt® and vinyl backed W2W (broadloom) rolls, vinyl-backed andBioFelt®-backed tiles and planks, wall textiles, window coverings, upholstery, and woven vinyl custom floor mats.
The residential use products are geared for light use. While you can use them in your commercial space, we would advise you select a mat that is suited for commercial, heavy use because they are manufactured with a Fiberglass core yarn that is more durable and can withstand heavy traffic.
Both Chilewich's commercial and residential material is the same price. The only difference between them is the type of core yarn used to manufacture.
The maximum size for a custom floor mat is 18' x 50', provided it is delivered within the Contiguous United States. Due to international shipping considerations, floor mats over 12' x 30' will be considered on a case-by-case basis for international markets.
Chilewich fabric comes in 72" wide rolls. If the floor mat is wider than 6' in width, it requires using two mats and seaming them together. The seams always run parallel to the length and are in the middle of the mat unless there is a request to put it elsewhere. If a mat exceeds 12' in width, the two seams will be evenly spaced.
Seams are visible, and they do contribute to the overall aesthetic of the product. Some seams are more visible than others due to the color and style.
We do not recommend cutting or trimming any of our products. The edges of our products are specially sealed to ensure longevity and cutting the product will compromise this important attribute.
Yes, the heating must be off during installation and until the adhesive completely dries. After the installation is complete, the temperature of the floor must not exceed 85°F/30°C.
The weave of Chilewich A+D fabrics will not run parallel to the cut edge, therefore any wave, bow or skew in the product is normal due to the way the fabric is woven. The tolerance for bow and skew is 1.5" in either direction. Some patterns will also exhibit a light and dark shading in the material, which is normal. The shading is also evident at the seams where two pieces of the same style may have a different shade.
It must acclimate at the proper temperature 48 hours before installation. At 24 hours before installation, flooring must be unrolled and flattened.
We recommend the AAT675. If it is unavailable, the MapeiUltrabond350 multi-purpose adhesive can be used.
The AAT570 is a primer, not a moisture barrier. A moisture barrier product found locally will be suitable for the installation.
Tiles may be turned alternately for installation. However, turning the tiles 90 degrees will alter the appearance and color reflection of the tiles. Be sure of the direction of the tiles and the appearance desired before proceeding, as different directions will give a different appearance. Tiles are 18" square or 6" x 36" rectangle planks and can be laid in any pattern desired, all in one direction, in a "basket weave", quarter-turned or even in an ashlar pattern.
There is a variety of subfloors Chilewich flooring products have been tested to install over. Subfloors with cushion or too much "give" may disrupt the integrity of the installation.
We test each of our products for applications such as walls and floors. We have not tested for any other surfaces. If the products are used in an ‘off label’ application, we cannot recommend installation methods, and the job is regretfully not covered by warranty.
We have two different sealers: AAT570, and the Purethane sealer. The AAT570 is a primer/sealer and is used to prep the subfloor before installation. The Purethane is a clear top coat applied to the product after installation to prolong wear and assist with maintenance for installations in high traffic areas. The application instructions can be found in our installation instructions.
All our wall coverings have Class A certification.
Our specifications show results of all product testing. Please visit our Instructions and Documents page.
If you have any concerns about the appearance of your vinyl flooring, do not install. Please contact customer service with any issues right away. Customer service can be reached at 888-851-7130 between 8:30am and 5:00pm EST Monday—Friday; or you can email customerservice@chilewich.com.
