In 2000, New York designer Sandy Chilewich introduced her first woven textiles to the international design community under the brand name "Chilewich." Each year her collection grew through her tireless experimentation and passion for different manufacturing techniques.

The Chilewich design studio is located in New York City. All of our products are made in the USA with the exception of the following designs: Everyday Trays, Dahlia, Daisy, Bloom, Petal and Rose are made in Taiwan. Metallic Lace is made in USA of imported fabric.

A trade program is available for qualified design professionals, wholesalers, food and beverage professionals, and transportation professionals. You can apply here to join our program. Someone from our dedicated customer service team will review your application and respond within 48-72 business hours.

You can sign up for our email list in the "Be in The Loop" section at the bottom left side of this page.

There are two ways to unsubscribe from our catalog mailing list. We recommend clicking here and filling out your information. The second way is to email customerservice@chilewich.com and ask to be removed.

Scroll to the bottom of this page and click "Find a Sales Representative" to locate your sales representative by state.

For detailed information about our privacy policy, please visit our Privacy & Terms page.

Yes. We offer easy customization of our tabletop products, woven floor mats and indoor/outdoor mats. Please refer to the link for more information; Custom

To apply a discount code in, enter the code in the designated field at checkout and click "Apply."

Yes, we do offer gift cards. Please use the link below to purchase.

Digital Gift Card

Unfortunately, we do not offer gift wrap at this time.

In-stock items ship out of our warehouse within 24–48 hours of the order being placed. If you would like to cancel your order, please call our customer service team as soon as possible at (888) 851-7130. You will receive a full refund if your order is cancelled before it leaves our warehouse. Custom orders cannot be cancelled or returned once they've been processed.

Yes. If you aren't 100% satisfied with your product or if it arrived damaged, we're happy to take it back. Returned items must be unused, with all original labels and/or tags attached. For more details on our Return policy, please visit our Returns & Refunds page. All custom products cannot be returned or refunded. Some exclusions may apply. To exchange an item, please contact our customer service team at customerservice@chilewich.com

All orders are processed and shipped within 1-2 business days from the date your order is placed. Custom orders take longer. For more information, please visit our Shipping Policy page.

Yes, we ship to 27 countries outside the US.

Within the US, we ship via UPS and offer Ground, UPS Next Day Air, and UPS Second Day Air expedited shipping. We offer DHL express to all international orders. Please visit our Shipping Policy page for more details.

We ship to APOs by USPS and an additional cost may apply. We do not ship to PO Boxes.

The majority of the Chilewich collection is made from woven extruded vinyl yarns in the USA. Some of our designs are made by using a molding technique with vinyl, such as Dahlia. Spun is made when liquid material is poured through tiny holes onto a moving melt and heat set. Our napkin rings are made from stainless steel and our napkin collection is made from 100% linen. Manhattan Trays are made of powder-coated metal. Our woven floormats are made from our durable signature woven vinyl textiles bonded with a flexible commercial-grade backing. Our Indoor/Outdoor Shag Mats are tufted and made from durable extruded vinyl yarns that are bonded to a vinyl backing.

For more information about our care instructions, please visit our Care & Maintenance page.

Chilewich placemats are suitable for outdoor use. Our Shag Indoor/Outdoor Mats and Rugs are also suitable for outdoor use. For more information about our care instructions, please visit our Care & Maintenance page.

Hot objects may damage your placemat/runner. Please exercise caution and use a trivet to protect your placemat/runner from excessive heat (200°F and above).

Chilewich products are individually crafted using specialized materials and techniques. Dimensions of stock-sized table mats may vary by ±3/8” (±0.95 cm). Dimensions of all other Chilewich products may vary by ±1/2” (±1.27 cm). Such variation is inherent to the fabrication and within the manufacturing tolerance.

Chilewich fabric comes in 72" wide rolls. If the floor mat is wider than 6' in width, it requires using two mats and seaming them together. The seams always run parallel to the length and are in the middle of the mat unless there is a request to put it elsewhere. If a mat exceeds 12' in width, the two seams will be evenly spaced. Seams are visible, and they do contribute to the overall aesthetic of the product. Some seams are more visible than others due to the color and style.

Please visit the Instructions & Documents page.

Yes, the heating must be off during installation and until the adhesive completely dries. After the installation is complete, the temperature of the floor must not exceed 85°F/30°C. 

It must acclimate at the proper temperature 48 hours before installation. At 24 hours before installation, flooring must be unrolled and flattened.

We recommend the AAT675. If it is unavailable, the MapeiUltrabond350 multi-purpose adhesive can be used.

The AAT570 is a primer, not a moisture barrier. A moisture barrier product found locally will be suitable for the installation.

There is a variety of subfloors Chilewich flooring products have been tested to install over. Subfloors with cushion or too much "give" may disrupt the integrity of the installation.

All our wall coverings have Class A certification.

All product testing results are listed within our product specifications. Please visit our Instructions and Documents page to view them.