Cleaning

• Vacuum regularly using strong suction and brushing to lift dirt from the woven surface.
• Treat spills and stains promptly by blotting or gently brushing—never scrub aggressively.
• Use approved general spot cleaners as needed and always blot dry.
• Periodic deep cleaning with extraction and mechanical agitation is recommended for high-traffic areas.
• Avoid wet mopping, which can push moisture and soil deeper into the weave.
• Do not use acetone, Pine-Sol®, citrus-based cleaners, or harsh solvents.
  

Care

• Designed as a textured woven surface—maintain like a piled floor covering, not a smooth floor.
• Cleaning frequency should reflect traffic levels and soil exposure.
• Use walk-off mats to reduce tracked-in dirt and debris.
• Choose wide, hard-surface casters and chair pads to protect seams and joints.
• Use plastic or metal furniture glides with rounded edges to distribute weight evenly.
• Avoid rubber-backed pads, rubber casters, or rubber furniture feet, which may cause discoloration.
• Do not apply sealers, waxes, stain repellents, or topical treatments unless specifically recommended.
  

For complete cleaning methods, equipment recommendations, and stain-specific guidance, view the full care instructions here.

Tiles + Planks

• Acclimate products for 48 hours at 68–75°F before installation 
• Inspect all materials prior to install; do not install defective products 
• Subfloors must be clean, dry, smooth, and level 
• Remove dust, oils, wax, old adhesives, and debris 
• Concrete must be fully cured and tested for moisture and pH 
• Use primers, sealers, and moisture barriers as required 
• Approved for use over concrete, wood, and other stable subfloors when properly prepared 
• Radiant-heated floors are acceptable if temperature does not exceed 85°F (turn off during install) 
• Install using direct glue-down only with full-spread, Chilewich-approved adhesive 
• Mix tiles/planks from multiple boxes for best visual consistency 
• Roll flooring after installation to ensure full adhesion 
• Protect flooring during construction; dragging heavy objects may cause damage 
• Allow 24 hours before regular foot traffic 
• Use only Chilewich-approved adhesives and primers to maintain warranty 

For additional information, please click here.

Rolls

• Acclimate rolls for 48 hours at 68–75°F before installation 
• Inspect materials prior to install; do not install defective product 
• Subfloor must be clean, dry, smooth, and level 
• Test concrete for moisture and pH and remediate if needed 
• Install using direct glue-down only with Chilewich-approved, full-spread adhesive 
• Seams will be visible—plan layout carefully and trim edges for straight seams 
• Roll flooring after installation to ensure full adhesion 
• Allow 24 hours before regular foot traffic 

For additional information, please click here.

So is sustainability. It’s a journey, not a destination. Progress, not perfection. And this can be all too easy to forget. As designers, we are challenged every day to balance beauty with practicality. This ongoing give and take provides valuable perspective, because it’s a reminder that the product and its purpose are one and the same. 

Chilewich was born in 2000 out of designer Sandy Chilewich’s passion for reimagining overlooked materials and underused processes to transform the way people around the world set their tables. In designing textiles that are not only aesthetically pleasing but also durable, versatile, and easy to wipe clean, we offer products that address a key element of sustainability: longevity. Every Chilewich product is made to endure decades of daily use and to look good doing it, while conserving the resources required by machine washing and product replacement.

Sustainability is also the quest for better, and we’re committed to continuing to make choices that are better for people and the planet. From raw materials to finished goods, design to production, we recognize that this is an evolution that encompasses manufacturers, consumers, and policymakers in a complex interplay of economics, engineering, and chemistry.

For all B2B returns please reach out to customerservice@chilewich.com.